RETURN POLICY

Wondersmall guarantee the full satisfaction on your purchase.

If, within 14 days of delivery of the goods, you are not satisfied with the products purchased, it is thus possible to claim the money back and get a refund of the purchase price. The withdrawal right is reserved exclusively to individuals (consumers), so it can not be exercised by legal persons and natural persons acting for purposes related to their professional activity.

To exercise the right of withdrawal, the customer must send, within 14 working days from receipt of goods, a communication is his intention to withdraw from the contract.
The costs of returning the product are charged to the customer.

The right of withdrawal is lost if the product is not returned intact, namely:

- Lack the original packaging;
- Lack of elements of the product;
- Damage to the product for other reasons than transportation


PROCEDURE TO EXERCISE THE RIGHT OF WITHDRAWAL

For exercising the right of withdrawal it is necessary to follow these simple steps:

- If you are a Registered Customer, login to the site and connect to the area My Account → Open Return Ticket and specify the following information:

  1. the order with respect to which you intend o open the RMA
  2. the products of the order with respect to which you intend to open the RMA (total or partial RMA)
  3. if the product packaging has been opened, or not
  4. the type of request RMA: Refund or Replacement

- Once created the Return Ticket, our Staff will send a confirmation e-mail containing the Return Authorization Code;

- Proceed then, withing 14 days, using a courier of your choice, to ship the product carefully packed in its original packaging and complete with all that originally contained. Ensure the shipment against theft and against damage from transportatio. If the returned products have not been insured for the value indicated on the invoice, in case of damage or loss during transport, Wondersmall reserves the right to charge for any damages incurred by holding them from amounts to be refunded

- Wondersmall will refund the cost of goods shipped and the first shipping expenses within 14 working days of the dispatch of the goods by the same payment method used by the consumer, unless otherwise expressed will by the consumer himself.


CUSTOMER SERVICE

The following are the information to contact our customer service:

3forB srl - via G. Mameli, 3 - 47121 Forlì (FC)
VAT and tax code 04230310403
Companies’ Register of Forlì-Cesena 334950

WhatsApp: 3317554406 nei seguenti orari: dal lunedì al venerdì dalle 9:30 to 14:30 (orario locale italiano).

Email: customer@wondersmall.com